Information for New Patients
Are you a new patient preparing for your first visit to our North Vancouver dental office? Please read the information below so you'll know what to expect when we meet you.
Reminders For Your First Visit
To help make the process easier for you and to ensure we have all the information we need, please bring your current insurance plan information and medical history to your first appointment.
Please arrive 10 to 15 minutes early to ensure that you have enough time to complete our New Patient Form.
Frequently Asked Questions & Answers
Here are some frequently asked questions our patients have asked about our office and dental services.
- What hours are you open throughout the week?
Our office is open during the following hours:
- Monday: Closed
- Tuesday: 09:00 am - 05:00 pm
- Wednesday: 09:00 am - 05:00 pm
- Thursday: 09:00 am - 05:00 pm
- Friday: 09:00 am - 03:00 pm
- Saturday: 09:00 am - 03:00 pm
- Sunday: Closed
- Are you taking on new patients?
Yes, we are happy to welcome new patients. Please contact us to request an appointment.
- Do you accept dental insurance?
Yes. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits for which you are entitled.
- Do you offer teeth whitening?
Yes. Our dental professionals can explain our teeth whitening options and recommend which one we feel would work best, depending on your specific needs.
- How often should I get my teeth cleaned?
Depending on your at-home care, the condition of your mouth, risk of cavities (caries) and oral health habits, our recommendations for preventive treatment will vary.
We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations.
To minimize further damage, patients who are considered "at-risk" should see the dentist every 3 to 4 months.
For clients with healthy smiles, we recommend visiting the dentist every 6 months.
- What if my insurance only covers cleanings every 9 months?
Insurance policies differ in what's covered. The "9-month-rule" refers to how frequently you can have a recall exam, polish and fluoride. This does not mean you will not be able to have your teeth cleaned.
Cleaning refers to "scraping", or scaling/root planing. This is the removal of the deposits and stain from your teeth so that gum tissues do not become irritated and bleed.
- What are the warning signs of gum disease?
If you have any of the following symptoms, make an appointment to see your dentist and hygienist:
- Gums that have pulled away from the teeth
- Gums that bleed easily
- Persistent bad breath or bad taste in your mouth
- Red, swollen or tender gums
- Permanent teeth that are loose or spreading
- Any changes in the way your teeth fit together when you bite
- Pus between the teeth and gums when the gums are pressed
- Any changes in the fit of partial dentures
- Why do I need x-rays?
X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They are helpful for seeing beneath gum tissue and between teeth.
With x-rays, we can see the absence or presence of teeth (erupting teeth, missing permanent teeth, the position of wisdom teeth, impacted teeth), cavities in their early stages, and the level of bone (which often deteriorates after teeth are extracted or during advanced gum disease).
Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with radiographs.
Fees & Payment
We strive to provide you with accurate and thorough estimates of our fees before providing any treatment. We will never charge you more than the amount of our estimate, without advising you first.
We accept payment by direct deposit from your insurance company, e-transfer, cash, debit, or Visa or MasterCard.
Please feel free to ask us for more information, or to discuss individual financial arrangements for you and your family.
Health Smart Financial Services Inc.™ offers an easy-to use extended financing option for your oral health needs.
We can electronically submit paperwork to your insurance company on your behalf. We send all treatment plans for pre-authorization to find out what your specific plan will cover.
We respect your time and always try our best to stay on schedule. Automated email appointment reminders will be sent one week in advance, and again one day in advance of your visit.
If you need to cancel or postpone your appointment, we respectfully ask that you provide us with as much notice as possible to reschedule, so another patient will be able to use the spot.
Please call us right away if you have a dental emergency or are experiencing pain. We will do our best to see you as soon as possible.
Your long-term oral health success relies on remaining educated and well-informed about your oral health. That's why one of our first priorities is to educate our patients.
We take the time to ensure you completely understand the details of your oral health status, and all recommended procedures.